Refund Policy

1. General Policy

At PataParking, we strive to provide excellent service. However, we understand that circumstances may arise where you may need to cancel a booking. This Refund Policy outlines the terms and conditions for refunds on our platform.

2. Cancellation and Refund Eligibility

Full Refund

You may be eligible for a full refund if:

• You cancel your booking at least 24 hours before the scheduled start time
• The parking space is unavailable due to technical issues on our Platform
• The parking space owner cancels your booking
• There is a significant discrepancy between the advertised space and the actual space

Partial Refund

You may be eligible for a partial refund if:

• You cancel your booking less than 24 hours but more than 2 hours before the scheduled start time (50% refund)
• You check out earlier than your scheduled end time (pro-rated refund for unused time)

No Refund

No refund will be provided if:

• You cancel your booking less than 2 hours before the scheduled start time
• You fail to show up for your booking (no-show)
• The cancellation is due to circumstances beyond our control (e.g., natural disasters, government restrictions)
• You violate the Terms of Service

3. Refund Processing

Refunds will be processed as follows:

• Refunds will be issued to the original payment method used for the booking
• Processing time may take 5-10 business days depending on your payment provider
• You will receive an email confirmation once the refund has been processed
• Service fees and transaction charges may be non-refundable

4. How to Request a Refund

To request a refund:

1. Log in to your PataParking account
2. Navigate to your booking history
3. Select the booking you wish to cancel
4. Click "Cancel Booking" and follow the prompts
5. If eligible, the refund will be processed automatically

For special circumstances or disputes, please contact our support team at info@pataparking.co.ke

5. Disputes and Appeals

If you believe you are entitled to a refund that was not processed, you may:

• Contact our customer support team with your booking reference number
• Provide relevant documentation or evidence to support your claim
• Allow up to 5 business days for review and response

6. Special Circumstances

In cases of emergencies, medical issues, or other exceptional circumstances, we may consider refund requests on a case-by-case basis. Please contact our support team with details of your situation.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

8. Contact Us

For questions about refunds or this policy, please contact us at:

Email: info@pataparking.co.ke